Need a hand? Our UK support team are ready to help with account queries, verification, deposits, withdrawals, technical problems or general feedback. We can assist with KYC checks, payment queries, setting deposit and loss limits, and will escalate complex account issues to the relevant team. Use live chat for fastest response, or email and phone for documented support. Contact us and expect a clear, practical reply to routine enquiries within working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; priority handling for account and verification queries) |
| General enquiries | [email protected] (billing, verification and general questions; please include account ID) |
| Affiliate enquiries | [email protected] (partner managers, tracking and reporting; new enquiries welcome) |
| Phone | +44 20 7946 1827 (calls answered Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri 09:00-18:00 |
Email is the preferred contact method for detailed requests, account-related issues, or matters requiring documents or written explanations. Please send messages to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. This helps our team process requests faster and avoids unnecessary delays when verifying information or reviewing attachments.
Our support team aims to respond promptly. Most enquiries are answered within one business day, while more complex cases - for example verification, payment or compliance matters - may take longer depending on their nature. We’ll keep you updated on progress and offer guidance on next steps and available options.
We’d love to hear from you. If you have feedback, suggestions or ideas to improve the site, please use the feedback form in Help or email [email protected]. Every message is read carefully by our team and used to shape updates, fix issues and improve the experience for all players. Thanks for helping us make the site better.
