Reach Out to Us
Need a hand? Our support team can help with account queries, verification, deposits, withdrawals, technical issues or general feedback. Contact us for prompt assistance and clear guidance on responsible gambling tools, bonus terms, or payment enquiries. We aim to respond quickly via live chat, email or telephone and will help resolve account-related issues, provide verification instructions, handle VIP enquiries and advise on withdrawal processing times and document checks.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account, verification, payments; live chat & email; usual reply within a few hours) |
| General enquiries | [email protected] (marketing, press and general enquiries; reply within 24-48 hours) |
| Affiliate enquiries | [email protected] (partner programmes & tracking; account manager reply within 48 hours) |
| Phone | +44 20 7946 0321 (calls and SMS; verification line) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Support via Email
Email is our preferred contact method for detailed enquiries, account-related issues or any request requiring explanations or documents. Please send messages to [email protected] with a clear subject line and your current contact details to help us respond promptly. Attach relevant documents where needed and include your account ID to avoid unnecessary delays.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly to all enquiries. Most routine questions are answered within one business day. If your issue requires identity checks, technical investigation or further verification, it may take longer while we investigate or liaise with partners. We’ll keep you informed at each step and provide an estimated timeframe once we review your case.
Feedback
Help us improve the site - we’d love your feedback. Share suggestions, ideas or report issues via [email protected] and our team will review them carefully. Your comments help shape updates to promotions, game selection and usability. We read every message and use feedback to make the service clearer and more enjoyable for UK players.