These Terms and Conditions describe the rules that apply when you use the LuckyNiki website and services. We operate the platform and provide accounts, games and payment services to registered users. By creating an account and using the site you agree to follow these terms, and to honour any decisions we make in enforcing them. We expect you to read the full page and to check back if the terms change.
You are responsible for keeping your account details accurate and secure. Use a strong password and do not share your login with others. Notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we suspect fraud, abuse, multiple accounts, or a breach of these terms. You must only hold one account per person unless we expressly allow otherwise.
To register you must be of legal age to gamble in your country and able to form a binding contract. We will verify identity, age and address as part of our checks. You agree to provide accurate personal information and any documents we reasonably require for identity verification, anti-money laundering checks, or to process withdrawals. Accounts that fail verification may be restricted until outstanding checks are completed.
The platform is for lawful personal use only. You must not attempt to manipulate games, exploit software, use automated betting bots, or place bets in a way intended to abuse promotional offers. Use of VPNs or anonymising tools to bypass geographic restrictions is prohibited. We reserve the right to limit, suspend or close accounts where unacceptable or illegal activity is suspected.
Promotions, welcome bonuses and free spins are offered subject to specific promotional terms. Where a promotion applies, those terms will explain eligibility, minimum deposit, wagering requirements, time limits and game contribution rules. We may decline, withdraw or adjust bonuses if we suspect bonus abuse, related accounts, or activity intended to circumvent the promotion rules. Winnings from promotional offers may be converted to withdrawable balance only after any stated conditions are met.
Wagering requirements, maximum bet limits while wagering, and excluded games will be set out in each promotion. If you are unsure of a promotion’s rules, consult the promotion page or contact support for clarification.
We offer a range of payment methods for deposits and withdrawals. Minimum and maximum amounts may vary by method and by jurisdiction. Withdrawals are subject to verification checks and may be returned to the original funding source where required. We may impose temporary holds while identity, source of funds, or other required checks are completed. We aim to process valid withdrawal requests promptly, but processing times depend on the chosen method and third-party providers.
You can set personal deposit, loss and session limits via your account settings. We may also apply limits for risk, compliance or affordability reasons. Large withdrawals may require additional documentation and may be paid in instalments at our discretion.
If you have a dispute with us, please contact customer support so we can attempt to resolve the issue. If we cannot reach agreement, we will explain any further steps available under applicable law or alternative dispute resolution mechanisms. Our decision will be based on the terms, available records, and fair application of the rules.
We may update these terms from time to time. Material changes will be notified to you through the site or by other reasonable means. Continued use after changes are posted constitutes acceptance of the updated terms. For any questions about these terms please contact our support team through the live chat or the contact options shown in your account area.
