User Privacy Policy
This Privacy Policy explains how LuckyNiki collects, uses and protects personal information when you register, deposit, play or otherwise interact with our online casino services in the United Kingdom. We value your privacy and set out below the types of data we process, why we use it, how we keep it secure and the choices available to you.
Types of data we collect
We collect a range of information necessary to operate your account, process payments and meet legal obligations. This includes data you provide directly and data collected automatically when you use our services.
Personal data
This covers information you give us when registering or verifying your account, such as your name, date of birth, address, email, telephone number and identification documents. We also hold account credentials and communications you send to our support team.
Technical data
We collect technical information about devices and connections you use to access our site, including IP addresses, browser type, operating system, device identifiers and log data. This helps us maintain the service, detect fraud and improve performance.
Transactional data
Transactional records include deposits, withdrawals, bet history, game activity, payment method details and any disputes or chargebacks. We retain the minimum transaction information required to process payments, comply with legal obligations and resolve queries.
Use of information
We use your data to create and manage your account, process payments, provide customer support, prevent fraud and meet legal and regulatory requirements. With your consent we may send marketing communications about offers and promotions; you can opt out at any time.
Data protection practices
We protect personal data using industry-standard technical and organisational measures such as encryption, access controls and secure storage. Access to personal data is restricted to authorised staff and service providers who need it to perform their duties. We retain data only for as long as necessary for the purposes set out or to meet legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, analyse usage and show relevant content. You can manage cookie preferences via your browser settings or the cookie banner on our site. Disabling certain cookies may affect functionality.
User rights
You have rights over your personal information, including the right to request access, correction, deletion, restriction of processing, portability and to object to direct marketing. Where processing is based on consent you may withdraw consent at any time without affecting processing carried out before withdrawal.
Access, correction and deletion of data
To exercise your rights or make a request about your personal data, contact our data team at [email protected]. We will require verification to protect your information and will respond in line with applicable law. If you close your account some information may be retained for legal, tax or fraud-prevention reasons.
Information sharing and third parties
We may share personal data with payment processors, identity verification services, game providers, compliance advisers and regulators where required. All third parties that process data on our behalf are contractually obliged to protect it and only use it for the agreed purpose.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on the site and, where appropriate, notified to you. Please review this page regularly to stay informed about how we handle personal information.